No quibble 90 day return policy
How do I return an item?
We deal with every return personally. If you wish to return an order, please contact us at firstname.lastname@example.org or click here. Alternatively, you can log into your account and create a new support ticket.
On your email to us make sure you tell us:
- Your order number
- Which item(s) you wish to return
- The reason for returning
- Want an exchange? Tell us what you'd like to replace your item with
- Or let us know if you want a full product refund
We reply to all exchange and refund queries within one working day.
- Allow 3-5 working days once the goods have reached us to process returns.
- Any returns received after 90 days will not be processed.
- All refunds will be credited back to the original method used to place the order.
- Credit/debit card transactions can take 3-5 working days to show on your bank statement.
- Please ensure your account details are current and up-to-date, as we may need to contact you regarding your return via email or telephone.
Shipping & Handling
Customers are accountable for return shipping charges unless the goods are faulty when we will refund your postage. Goods are the customer's responsibility until they arrive with our customer service team.
Our returns policy does not affect the consumer's statutory rights.